Refund/Return Policy
At the Panic Store we make it a goal to satisfy our customers. We will work hard to make sure that every order is
correct and sent out in a timely manner.
All damaged, missing, or mistakenly shipped products must be informed with 48 hours of package delivery.
All Survival kit returns are accepted
within 30 days from the time the order is placed as long as the
products are returned in the same re-sellable condition deemed by us.
All shortages must be reported within 48 hours. If the item(s)
is defective, We will replace the item and
pay for the return shipping. Only the item will be replaced; not the
entire survival kit. Should
you notice or have any discrepancy in your billing/invoicing you have
30 days to report it.
If
an item is damaged by UPS during the shipment, it is the customer's
responsibility to contact UPS directly. Insurance is issued free up to
$100 but insurance must be paid for in advance if the customer wants
insurance over $100. If an order is placed in error, the product total
will be refunded once the products have been returned but the shipping
charge as well as the return shipping cost will not be refunded. Food
and water products can not be returned to be re-sold according to law,
therefore refunds for food and water products will not be issued.
Orders
returned for any reason other than defective merchandise: the shipping
and handling charges will not be refunded and there will be a re-stocking fee of up
to 20% of the original charge of the order.
Under NO Circumstances WILL REJECTED OR REFUSED
MERCHANDISE QUALIFY FOR A RETURN CLAIM UNLESS OTHERWISE SPECIFIED BY THE
WAREHOUSE.